Help Centre
Frequently Asked Questions
Orders, delivery, returns and consultations — quick answers in one place.
Orders & Consultations
Orders are dispatched within 24–48 hours (after energisation) and delivered within 2–4 working days across India with insured express shipping. You will receive tracking details by email once shipped.
Yes, Cash on Delivery is available for most pincodes. Use the delivery check on any product page or at checkout to confirm availability for your pincode.
You can cancel an order from your account before it is shipped. Returns and exchanges can be requested within 7 days of delivery — see our Refund & Returns Policy.
No. You can check out as a guest and track your order with the link in your confirmation email. Creating an account lets you save addresses, see order history and download invoices.
Use the booking form on the home or contact page. Our team will contact you on WhatsApp or email to confirm a time slot.
Gemstone Rings
Every gemstone ring arrives with an individual gemological testing laboratory card featuring a unique report number and QR code. Scan the QR code with your phone camera or enter the report number on the lab’s website.
We offer a free first resizing. If the ring feels loose or tight, contact our WhatsApp support (+91 98765 43210) or raise a return/exchange request from your order page, and we will arrange pickup.
Yes. Before packing, the ring is energised in a traditional ritual (Gangajal & Panchamrit purification and 108 Beej Mantras) so it arrives ready to wear on the auspicious day.